Frequently Asked Questions

VICIdial is an open-source contact-centre platform used for outbound, inbound and blended calling workflows.

Yes. VICIdial is open-source software. ViciHost independently supplies managed infrastructure, deployment and technical services around it.

Managed hosting infrastructure, installation, configuration, telephony assistance, security controls, monitoring, backups, maintenance and support according to the selected package.

No. ViciHost is an independent hosting and support provider and does not claim to create, own or officially represent VICIdial.

Yes, it can be configured for inbound, outbound and blended operations. Available workflows depend on configuration, carrier services and package scope.

Blended calling allows suitably configured agents to handle both incoming and outgoing interactions from a unified workflow.

Predictive dialling automatically places calls using campaign parameters and agent availability. Performance and call classification vary by configuration and operating conditions.

Yes, subject to a secured deployment, supported browser or phone options, stable connectivity and appropriate access controls.

Yes, automatic or selective recording can be configured. Customers remain responsible for consent, lawful use, retention and access.

Often. Feasibility depends on available APIs, authentication, data mapping and project scope.

Potentially, subject to compatibility testing, credentials, routing requirements and provider policies.

SIP connectivity may be available separately depending on destination, regulation and provider availability.

WebRTC-compatible deployment options may be configured where the environment, browser, certificates and carrier path support them.

Capacity requires assessment. Concurrent calls, dial method, database load, recordings, reports, integrations, codecs, carrier performance and infrastructure all matter.

Migration assistance can include planning, data mapping, list preparation, configuration and testing. Scope depends on the source platform and data available.

Backup schedules, scope, retention and restore procedures are designed according to the selected package and environment.

Recordings may be kept on primary or dedicated archive storage according to architecture, retention and access requirements.

Configured supervisors can use permitted real-time and quality controls. Monitoring must comply with privacy, labour and recording laws.

Standard reports are available, with configurable and custom options depending on scope. Not every report is included by default.

Yes, multiple campaigns, lists, scripts and user groups can be configured according to operational requirements.

Personal and campaign callbacks can be configured, subject to campaign workflow and permissions.

Yes, administrators can restrict campaigns, reports, recordings, lists and inbound groups through configured permissions.

Technology can support a compliance programme, but does not make an organisation automatically compliant. Customers need legal advice, lawful campaign rules, consent and suitable internal controls.

Timing depends on architecture, carrier readiness, integrations, data preparation, testing and customer approvals, so an assessment is required.

Pricing depends on agents, concurrent calls, dial method, recording retention, carrier capacity, integrations, support and infrastructure. Request an assessment for a quotation.